Follow inDrive’s safety guidelines and use support tools to stay protected on every trip.

Support and Safety Information | inDrive Help

For support while you're riding, tap Help during the ride, or open the side menu &gt; Safety. You can also get in touch through the <a href="https://indrive.com/contacts" rel="noopener noreferrer" target="_blank">website</a> or contact support by going to side menu and tap "Support".

Get support during rides or via the website to resolve issues quickly and keep trips safe.

Report conflicts or incidents with details to support for fast resolution and safer rides.

How to Report a Conflict or Incident | inDrive Help

How to Contact inDrive Support | inDrive Help

How to contact inDrive support?

inDrive is committed to keeping all of our users safe, through in-app features and internal product improvements.We constantly update our application to improve and enhance people's safety, by continuously testing and rolling out new tools.&nbsp;These updates are crucial for ensuring safety measures are taken before, during, and after each ride.&nbsp;

Stay safe with inDrive’s ongoing updates and protection features before, during, and after rides.

Is inDrive Safe? | inDrive Help

Is inDrive safe?

<h2>Before rides</h2>Open the side menu and tap 'Safety' to open the Safety Center and:&nbsp; - contact Supportavailable 24/7- contact emergency services&nbsp;tap Emergency button for police, ambulance, or fire&nbsp;- add up to 5 trusted contactsinDrive’s support team may reach out to these contacts during emergencies if you can't be reached. You can also send them your ride details (live location plus driver and vehicle info) during the ride <h2>During trips</h2>Tap the Shield icon on the map of your ride to open the Safety Center and: - contact emergency services&nbsp;tap the emergency call button&nbsp;- share trip details with friends and familychoose up to 5 people as trusted contacts. You can send them a message with a map showing your live location and driver details- message Customer Support&nbsp;these are marked as priority for faster responses Find out more about these features and how we keep you safe: <a href="https://indrive.com/safety" rel="noopener noreferrer" target="_blank">https://indrive.com/safety</a>

Use the Safety Center to contact support, emergency services, or share trip details for peace of mind.

How to Access the Safety Center | inDrive Help

How to find Safety Center?

If you have a disagreement or conflict with the driver, please stay calm and avoid any conversation that might escalate the situation. If you feel unsafe, the ride can be ended right away. Either by the driver, or you can end it. You can also contact the police by opening the side menu and tapping 'Safety' and the 'Call emergency' button. Please report incidents to our support team. Include as many details as possible, and any evidence. This helps us to investigate and take the necessary actions. At the end of the ride, both drivers and passengers can leave a rating. This helps to keep the platform safe, transparent, and fair for everyone. Ratings range from 1 star (worst) to 5 stars (best).

Handle conflicts calmly: end unsafe rides, report incidents, and keep the platform safe.

How to React in Conflict Situations | inDrive Help

How to react in conflict situations?

To report any kind of violation, argument, or incident, please get in touch with our Support team. Contact <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank">https://indrive.com/contacts/support</a> or via the in-app chat, providing details and evidence of what happened.&nbsp;

How to report a conflict or incident?

We take all incidents extremely seriously.&nbsp;&nbsp;When we receive reports, our specialists take the following steps:- Take Immediate Action: We freeze accounts of the alleged offender and any others involved, while we investigate.- Gather Information: We reach out to the person who made the report, and gather information from every possible source.- Evaluate: We review all information, including correspondence with drivers and riders, third-party statements, route data, timing details, and police reports, to decide the best course of action.- Account Action: Anyone accused of incidents may be permanently banned from the inDrive community.- Work with Law Enforcement: We protect personal information and comply with applicable laws when working with law enforcement.

inDrive freezes accounts, reviews reports, and works with law enforcement to protect riders.

What Happens If an Accident Is Reported? | inDrive Help

What happens if an accident is reported?

We take reasonable and appropriate technical, legal, and organizational security measures to protect your personal information from any unauthorized action including, but not limited to, access, disclosure, alteration, or destruction leading to loss, theft, or misuse of your data. We do our best to affirm our commitment to safeguarding your information. We regularly review our security measures to consider available new technology and methods. Because absolute security does not exist either on or off the Internet, we cannot guarantee the absolute security of your information, especially against maliciously intended acts by third parties where the cost of the successful attack multiplies several times the value of any data that may have been compromised. Nevertheless, we make commercially reasonable efforts to keep your information safe.

Protect your personal data with strict security standards and safeguards against misuse.

Is My Personal Information Secure? | inDrive Help

Does my personal information stay secure with inDrive?

Driver can't find meIf your driver can't find the pickup point, use the in-app calls or chat to contact them.&nbsp;You can also try to find them using driver's location on the map. Passenger never showed upWait 5 minutes and try to contact the passengerIf they still haven't arrived, open the side menu and tap 'Problem with ride.' Select 'Passenger didn’t show up.' We will lower the passenger's rating, or block their profile if it happens again. Passenger didn't pay for the rideTo avoid any issues, do not keep the passenger in your vehicle. Report to Support as soon as possible.We will investigate and notify you about the results. Passenger left with another driverOpen the side menu, tap 'Problem with ride', and select the applicable reason. We will lower the passenger's rating, or block their profile if it happens again. How to call a passenger from the appWhen passengers accept your offer, the 'Call' button appears. If your call doesn't connect, accept the order and then delete and reinstall the inDrive app. Open the app, and when you see the first notification tap 'Allow' and select 'Phone.' Your phone settings will open: Give the app the access to calls. Only call before the ride completesAfter the ride is complete, avoid calling or messaging the passenger. Otherwise your profile will be blocked. In-app calls: Privacy and protection&nbsp;The in-app caller and messager hides your phone number from other users in the app. How to make in-app callsWhen you first use in-app calls in inDrive, please allow the app permission to use the microphone. Otherwise it's not possible to make or receive calls. The app only uses your microphone for calls. You can change this in your phone settings. Android usersDepending on your Android phone, there are two ways:- open your phone's Settings &gt; Apps &amp; notifications &gt; inDrive &gt; Permissions- open your phone’s Settings &gt; Apps &gt; Manage apps &gt; inDrive &gt; App permissions or Other permissions iOS users- iPhone Settings &gt; scroll down &gt; tap inDrive &gt; under 'Allow inDrive to access', activate access to permissions

Handle no-shows by contacting passengers or drivers and reporting issues to improve safety.

What If a Passenger or Driver Doesn’t Show Up? | inDrive Help

What if the passenger or driver doesn't show up?

<h2>Before rides</h2>Open the side menu and tap 'Safety' to open the Safety Center and:&nbsp; - contact Supportavailable 24/7- contact emergency services&nbsp;tap Emergency button for police, ambulance, or fire&nbsp;- add up to 5 trusted contactsinDrive’s support team may reach out to these contacts during emergencies if you can't be reached. You can also send them your ride details (live location plus driver and vehicle info) during the ride <h2>During trips</h2>Tap the Shield icon on the map of your ride to open the Safety Center and: - contact emergency services&nbsp;tap the emergency call button&nbsp;- share trip details with friends and familychoose up to 5 people as trusted contacts. You can send them a message with a map showing your live location and driver details- message Customer Support&nbsp;these are marked as priority for faster responses Find out more about these features and how we keep you safe: <a href="https://indrive.com/safety" rel="noopener noreferrer">https://indrive.com/safety</a>

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