What happens if an accident is reported?

We take all incidents extremely seriously.  

When we receive reports, our specialists take the following steps:

- Take Immediate Action: We freeze accounts of the alleged offender and any others involved, while we investigate.

- Gather Information: We reach out to the person who made the report, and gather information from every possible source.

- Evaluate: We review all information, including correspondence with drivers and riders, third-party statements, route data, timing details, and police reports, to decide the best course of action.

- Account Action: Anyone accused of incidents may be permanently banned from the inDrive community.

- Work with Law Enforcement: We protect personal information and comply with applicable laws when working with law enforcement.