What if the passenger or driver doesn't show up?
Driver can't find me
If your driver can't find the pickup point, use the in-app calls or chat to contact them.
You can also try to find them using driver's location on the map.
Passenger never showed up
Wait 5 minutes and try to contact the passenger
If they still haven't arrived, open the side menu and tap 'Problem with ride.' Select 'Passenger didn’t show up.' We will lower the passenger's rating, or block their profile if it happens again.
Passenger didn't pay for the ride
To avoid any issues, do not keep the passenger in your vehicle.
Report to Support as soon as possible.
We will investigate and notify you about the results.
Passenger left with another driver
Open the side menu, tap 'Problem with ride', and select the applicable reason. We will lower the passenger's rating, or block their profile if it happens again.
How to call a passenger from the app
When passengers accept your offer, the 'Call' button appears.
If your call doesn't connect, accept the order and then delete and reinstall the inDrive app. Open the app, and when you see the first notification tap 'Allow' and select 'Phone.' Your phone settings will open: Give the app the access to calls.
Only call before the ride completes
After the ride is complete, avoid calling or messaging the passenger. Otherwise your profile will be blocked.
In-app calls: Privacy and protection
The in-app caller and messager hides your phone number from other users in the app.
How to make in-app calls
When you first use in-app calls in inDrive, please allow the app permission to use the microphone. Otherwise it's not possible to make or receive calls. The app only uses your microphone for calls. You can change this in your phone settings.
Android users
Depending on your Android phone, there are two ways:
- open your phone's Settings > Apps & notifications > inDrive > Permissions
- open your phone’s Settings > Apps > Manage apps > inDrive > App permissions or Other permissions
iOS users
- iPhone Settings > scroll down > tap inDrive > under 'Allow inDrive to access', activate access to permissions